Overview of Velki Rules

The Velki Rules are the official policies and guidelines that govern all Velki Live agents and customers across Bangladesh. These rules are designed to ensure safety, transparency, fairness, and accountability in every transaction and interaction within the Velki network.

All verified Velki agents — including Master Agents, Super Agents, and Sub Admins — are required to strictly follow these rules. Customers are also encouraged to understand these rules to protect themselves and ensure smooth transactions.

Core Velki Rules for Agents

Every Velki agent must adhere to the following core rules:

Velki Transaction Rules

These rules apply to all financial transactions conducted through Velki agents:

• Verify Before Payment: Customers must verify the agent's identity through the Velki Agent List before making any payment.
• Keep Receipts: Both agents and customers must keep transaction receipts and chat records for future reference.
• Clear Communication: All terms — including amounts, fees, and timelines — must be clearly communicated and agreed upon before the transaction.
• No Advance Payment Without Verification: Customers should never make advance payments unless the agent has been fully verified through the official process.
• Dispute Resolution: In case of any dispute, both parties must contact Velki Customer Service immediately at +601125571216.

Agent Code of Conduct

All Velki agents are expected to uphold the highest standards of professionalism and ethics. The Agent Code of Conduct includes:

• Professionalism: Agents must communicate respectfully and professionally with all customers and colleagues.
• Punctuality: Agents must respond to customer inquiries promptly and fulfill commitments on time.
• Honesty: Agents must provide accurate information and never mislead customers.
• Accountability: Agents are accountable for their actions and must take responsibility for any mistakes.
• Continuous Learning: Agents must stay updated on Velki policies, rules, and best practices.

Rules for Velki Customers

Customers also have responsibilities when dealing with Velki agents:

• Verify Agents: Always verify the agent's identity using the official Velki Agent List before making any payment.
• Keep Records: Save all chat messages, transaction receipts, and agent details for future reference.
• Report Issues: Report any suspicious activity or agent misconduct immediately to Velki Customer Service.
• Follow Payment Terms: Adhere to the agreed payment terms and timelines.
• Stay Informed: Regularly check the official Velki website and Velki Agent List for updates and announcements.

Penalties & Consequences for Rule Violations

Violation of any Velki Rule may result in the following consequences:

• Verbal Warning: For minor or first-time offenses.
• Written Warning: For repeated minor offenses or moderate violations.
• Suspension: Temporary suspension from the Velki network for serious violations.
• Permanent Ban: Permanent removal from the Velki network for severe violations such as fraud, scams, or repeated misconduct.
• Legal Action: In cases of fraud or criminal activity, Velki reserves the right to take legal action and report the matter to law enforcement authorities.

How to Report a Rule Violation

If you witness or experience a violation of Velki Rules, please report it immediately:

1. Document the Evidence: Save screenshots, chat logs, transaction records, and any other relevant evidence.
2. Contact Velki Customer Service: Send a detailed report to +601125571216 on WhatsApp with all evidence.
3. Provide Agent Details: Include the agent's name, Agent ID, and WhatsApp number if known.
4. Wait for Acknowledgment: Our team will acknowledge your report within 24 hours and begin an investigation.

Velki Rules — FAQ